Refund policy

OVERVIEW

Welcome to CHOSEN by Beauty — a brand rooted in faith, identity, and elevated beauty.

Throughout these Terms, “we”, “us”, and “our” refer to CHOSEN by Beauty. We operate this website, store, and all associated products, content, and services (the “Services”). Our platform is powered by Shopify, allowing us to deliver a seamless and secure shopping experience.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not access or use our Services.

SECTION 1 — ELIGIBILITY & ACCOUNT RESPONSIBILITY

By using this site, you confirm that you are at least the age of majority in your state of residence, or that you have given consent for a minor to use this site under your supervision.

You agree to provide accurate, complete, and current information for all purchases and account activity. You are responsible for maintaining the confidentiality of your account and for all actions taken under it.

SECTION 2 — PRODUCT REPRESENTATION

We are committed to presenting our products with accuracy and excellence. However, variations in color, texture, and finish may occur due to lighting, screen settings, or production differences.

All CHOSEN by Beauty products are for cosmetic use only. Individual results may vary.

We reserve the right to:

Modify or discontinue products at any time

Adjust pricing or descriptions without notice

Limit quantities available for purchase

SECTION 3 — ORDER ACCEPTANCE

All orders are subject to review and acceptance.

We reserve the right to:

Refuse or cancel any order at our discretion

Limit quantities per customer or household

Cancel orders that appear fraudulent or unauthorized

An order is not considered accepted until payment has been successfully processed.

SECTION 4 — PRICING & PAYMENT

All prices are listed in USD and may change without notice.

By completing a purchase, you agree that:

Your billing information is accurate and complete

You are authorized to use the selected payment method

You approve all charges, including taxes and shipping

SECTION 5 — SHIPPING & DELIVERY

Shipping timelines are estimates and are not guaranteed.

We are not responsible for delays caused by:

Shipping carriers

Customs processing

Weather conditions or external disruptions

Ownership and risk transfer to you once the order is handed to the shipping carrier.

SECTION 6 — FINAL SALE POLICY

Due to the hygienic nature of our cosmetic products, all sales are final.

We do not accept returns or exchanges for:

Opened or used products

Change of mind

Incorrect selections made at checkout

If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery at:

📧 chosenbybeauty1@gmail.com

We may request photo evidence before issuing a resolution, replacement, or store credit at our discretion.

SECTION 7 — INTELLECTUAL PROPERTY

All elements of this brand—including logos, designs, product concepts, images, and written content—are the exclusive property of CHOSEN by Beauty.

Unauthorized use, reproduction, or distribution is strictly prohibited.

SECTION 8 — THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools or links. These are offered “as is” without warranties or endorsements.

We are not responsible for any third-party content, policies, or practices.

SECTION 9 — SHOPIFY PLATFORM DISCLAIMER

Our store is hosted on Shopify; however, all transactions are conducted directly with CHOSEN by Beauty.

Shopify is not responsible for:

Products

Order fulfillment

Customer support

Disputes or claims

SECTION 10 — PRIVACY

Your personal information is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy.

By using our Services, you consent to the collection and use of your information as outlined.

SECTION 11 — FEEDBACK & SUBMISSIONS

Any feedback, suggestions, or submissions provided to us may be used freely without obligation or compensation.

SECTION 12 — ERRORS & CORRECTIONS

We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been placed.

SECTION 13 — PROHIBITED USE

You agree not to use our Services for:

Illegal or unauthorized purposes

Fraudulent or misleading activity

Violations of any applicable laws

Violation of these terms may result in immediate termination of access.

SECTION 14 — TERMINATION

We reserve the right to suspend or terminate access to our Services at any time without notice.

All obligations prior to termination remain enforceable.

SECTION 15 — DISCLAIMER OF WARRANTIES

All products and Services are provided “as is” and “as available” without warranties of any kind.

We do not guarantee uninterrupted, secure, or error-free operation.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, CHOSEN by Beauty shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.

SECTION 17 — INDEMNIFICATION

You agree to indemnify and hold harmless CHOSEN by Beauty and its affiliates from any claims, damages, or expenses arising from your use of the Services.

SECTION 18 — SEVERABILITY

If any provision of these Terms is deemed unenforceable, the remaining provisions will remain valid and in effect.

SECTION 19 — ENTIRE AGREEMENT

These Terms represent the complete agreement between you and CHOSEN by Beauty regarding use of our Services.

SECTION 20 — GOVERNING LAW

These Terms are governed by the laws of the State of New York, United States.

SECTION 21 — CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Your continued use of the Services constitutes acceptance of those changes.

SECTION 22 — PRODUCT USE DISCLAIMER

CHOSEN by Beauty products are intended for cosmetic use only.

Perform a patch test before use